Medical Virtual Assistant · Remote
I’m Ariel Tena. I help healthcare teams stay organized behind the scenes through patient coordination, scheduling, billing support, insurance workflows, and day-to-day administrative operations.
01 / ABOUT
Healthcare operations move fast. My role is to keep the administrative side accurate, responsive, and organized so providers can focus on patient care.
I’ve supported remote healthcare workflows involving patient scheduling, front-desk communication, billing requests, insurance follow-up, EMR/EHR data management, documentation, and coordination with internal and external stakeholders.
Details matter — especially in healthcare, billing, and patient communication.
I follow tasks through instead of letting requests disappear into a queue.
Clear, respectful communication with patients, providers, and business partners.
02 / SERVICES
Flexible healthcare administrative support designed for private practices, outpatient teams, behavioral health organizations, billing operations, and growing healthcare businesses.
Professional front-line support that keeps patients informed and appointments moving.
Administrative billing assistance with close attention to balances, documentation, and follow-through.
Structured collection and documentation of coverage information before the visit.
A reliable remote extension of your practice for calls, email, and day-to-day coordination.
Organized chart and data workflows that support clean, accessible patient information.
Process-minded support for recurring work, reporting, spreadsheets, and operational follow-up.
03 / TOOLKIT
I’m comfortable adapting to new platforms, but these are tools and system categories I’ve already worked with.
EMR / EHR & Healthcare
Billing & Claims
Productivity
CRM & Operations
04 / EXPERIENCE
Patient scheduling, communication, billing-document support, insurance workflows, EMR/EHR administration, follow-up, and coordination across healthcare operations.
Appointment coordination, patient-facing communication, documentation support, scheduling, and administrative workflow management in behavioral-health settings.
Cross-functional remote support involving inbox management, process tracking, client communication, data entry, CRM updates, and operational follow-through.
05 / WORK SAMPLES
These samples are fictional and de-identified. They demonstrate workflow, communication style, and organization — never real patient information.
06 / FEEDBACK
These are sample testimonial placeholders written to show the intended tone and layout. Replace them with verified client or supervisor feedback before publishing them as real endorsements.
Ariel was dependable with scheduling and patient follow-ups. He communicated clearly and kept us updated whenever something needed attention.
He picked up our workflow quickly and was consistent with documentation and day-to-day administrative tasks. Easy to work with and responsive.
Ariel helped keep billing requests and records organized. He paid attention to details and followed through without needing constant reminders.
THE APTENACITY STANDARD
“Reliable support is not just completing a task. It is understanding what needs to happen next.”
01Clear communication
02Consistent follow-through
03Respect for patient privacy
04Adaptability to your workflow
07 / CONTACT
I’m open to remote Medical Virtual Assistant, patient coordination, front-desk, billing-support, and healthcare administrative opportunities.
